Privacy Policy

Last updated: 12 June 2026

This Privacy Policy explains how LARPWATCH collects, uses, stores, and protects personal information when you visit our website, browse products, contact us, or place an order.

1. Information we collect

We may collect information you provide directly, including your name, email address, shipping address, billing address, phone number, order notes, support messages, and other details needed to process your request or order.

We may also collect technical information automatically, including IP address, browser type, device type, pages visited, product views, referral source, approximate location, cookie identifiers, cart activity, and checkout activity.

2. How we use your information

We use your information to operate the store, process orders, manage carts and checkout, arrange delivery, provide customer support, respond to messages, prevent fraud, secure the website, improve the catalogue, troubleshoot issues, and comply with legal or tax obligations.

3. Orders and delivery

Order data may be used to confirm purchases, prepare fulfilment, communicate order status, handle delivery questions, and resolve post-purchase issues. Delivery information may be shared with logistics or fulfilment partners where necessary.

4. Payments

Payments may be handled by third-party payment providers. We do not intentionally store full payment card details on this website. Payment providers may process transaction data according to their own terms and privacy policies.

5. Cookies and tracking

We use cookies and similar technologies for essential store functionality, cart sessions, checkout, analytics, performance, security, and, where enabled, marketing measurement. More details are available in our Cookies Policy.

6. Sharing information

We may share information with trusted service providers where required to operate the store. This can include hosting providers, database providers, payment processors, delivery partners, analytics services, security tools, email services, customer support tools, and professional advisers.

We do not sell personal information.

7. Data retention

We keep personal information only as long as reasonably necessary for store operations, customer support, legal compliance, tax records, fraud prevention, dispute handling, and business record keeping. Retention periods may vary depending on the type of data and applicable obligations.

8. Security

We use reasonable technical and organisational measures to protect personal information. However, no online service can guarantee perfect security. You should use strong passwords, keep account credentials private, and contact us if you suspect misuse.

9. Your rights

Depending on your location, you may have rights to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, portability of data, or withdrawal of consent where processing is based on consent.

Some requests may be limited by legal, tax, fraud prevention, security, or dispute-resolution requirements.

10. International processing

Our website, hosting, tools, or service providers may process information in different countries. When this happens, we aim to use appropriate safeguards where required.

11. Children

This website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and remove it where appropriate.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

13. Contact

For privacy questions or requests, contact support@larpwatch.com.